Refund policy

RETURN & REFUND POLICY
We're a family business — Jeff packs your order and Danny blends what's inside the bottle. If something isn't right, we want to make it right. Email us at info@jdgourmet.com and we'll take care of you. The terms below explain how returns and refunds work.

1. UNOPENED PRODUCTS
Unopened, unused products in their original packaging may be returned within thirty (30) days of the delivery date for a refund of the product price. To start a return, email info@jdgourmet.com with your order number and the reason for the return. Returns must be authorized by us before being shipped back; unauthorized returns may not be accepted or refunded.
Unless the return is due to our error or a defective product, you are responsible for return shipping costs, and original shipping charges (including the cost we incurred to ship orders that qualified for free shipping) are non-refundable. We recommend using a trackable shipping method — we cannot refund returns that are lost or damaged in transit back to us.

2. OPENED FOOD PRODUCTS
Because our products are consumable food items, opened products cannot be returned or refunded for reasons of personal taste preference. This is a food-safety standard: we never restock or resell a returned bottle, opened or not.
That said, flavor is our whole business. If a product arrived defective — leaking, spoiled, improperly sealed, or materially different from what was described — contact us within seven (7) days of delivery and we will replace it or refund it. We may ask for photos of the product and label to process your claim.

3. DAMAGED OR INCORRECT ORDERS
Please inspect your order upon delivery. If your order arrives damaged (broken or leaking bottles), is missing items, or contains the wrong items, contact us at info@jdgourmet.com within seven (7) days of the delivery date with your order number and photos of the damage, including the shipping box and packing materials. Photos are required for carrier insurance claims and allow us to resolve your issue quickly — typically with a free replacement shipment.
Claims submitted more than seven (7) days after delivery may not be eligible for replacement or refund.

4. NON-RETURNABLE ITEMS
The following are not eligible for return or refund except where they arrive damaged or defective: opened or used products; gift sets with broken seals; clearance or final-sale items (marked as such at purchase); gift cards; and products damaged after delivery through improper storage or handling.

5. REFUND PROCESSING
Approved refunds are issued to the original payment method. Once we receive and inspect a returned item (or approve a damage claim), we will notify you by email and process the refund within ten (10) business days. Your bank or card issuer may require additional time to post the credit. If more than fifteen (15) business days have passed since your refund was approved and you have not received it, contact us at info@jdgourmet.com.

6. EXCHANGES
The fastest way to exchange an eligible item is to complete a return for the item you have and place a new order for the item you want. For defective or damaged items, we will ship a replacement at no cost to you.

7. GIFTS
If an eligible item was marked as a gift when purchased and shipped directly to you, we will issue a store credit for the value of the eligible return once it is received and approved.

8. ABUSE OF POLICY
We reserve the right to refuse returns or refunds, and to decline future orders, where we identify excessive or fraudulent return activity.

QUESTIONS
Email info@jdgourmet.com or call (609) 448-2280. JD Gourmet, Hightstown, NJ 08520, United States.