Shipping policy

SHIPPING POLICY
Every order ships from our family operation in Hightstown, New Jersey — packed by hand by the same people who make the product.

1. WHERE WE SHIP
We ship to all 50 U.S. states, including P.O. boxes and APO/FPO/DPO addresses where supported by the carrier. We do not currently ship internationally.

2. PROCESSING TIME
Orders are typically processed and handed to the carrier within five to seven (5–7) business days of order acceptance. Business days are Monday through Friday, excluding U.S. holidays. During peak periods (major holidays, promotional events) or severe weather, processing may take longer. Processing time is separate from carrier transit time.

3. SHIPPING RATES AND FREE SHIPPING
Shipping rates are calculated at checkout based on your address and order weight. For a limited time, orders of $125 or more (after discounts, before taxes) qualify for free standard shipping within the contiguous United States. We reserve the right to modify or discontinue free shipping offers at any time; the offer in effect when you place your order is the one that applies.

4. DELIVERY ESTIMATES
All delivery dates and transit times shown at checkout or in carrier notifications are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, natural events, incorrect or incomplete addresses, or other circumstances outside our control. Once your order ships, you will receive a confirmation email with tracking information.

5. TITLE AND RISK OF LOSS
Title to products and risk of loss pass to you when we transfer the package to the carrier.

6. INCORRECT ADDRESSES
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by you. If a package is returned to us as undeliverable due to an address error, we will contact you; reshipment costs are your responsibility. If you notice an address error after ordering, email info@jdgourmet.com or text 833-817-4291 immediately — we will attempt to correct it if the order has not yet shipped, but cannot guarantee changes after processing begins.

7. LOST, STOLEN, OR MISSING PACKAGES
If tracking shows your package as delivered but you cannot locate it, please check around your delivery location and with household members or neighbors, then allow 48 hours — carriers sometimes mark packages delivered before they arrive. If it still hasn't turned up, contact us at info@jdgourmet.com or text 833-817-4291 and we will assist you in filing a claim with the carrier. We are not responsible for packages confirmed as delivered to the address you provided, but we will always work with you in good faith toward a resolution.

8. TEMPERATURE AND SEASONAL NOTES
Our balsamic vinegars and olive oils are shelf-stable and ship safely year-round. During extreme temperatures, we recommend retrieving delivered packages promptly and storing products away from direct sunlight and heat, per label instructions.

9. ORDER CHANGES AND CANCELLATIONS
We begin processing quickly. If you need to change or cancel an order, email info@jdgourmet.com or text 833-817-4291 as soon as possible with your order number. We cannot guarantee changes or cancellations once an order has been processed or shipped; in that case, our Refund Policy applies.

QUESTIONS
Email info@jdgourmet.com, text or leave a voicemail at 833-817-4291, or call (609) 448-2280. JD Gourmet, Hightstown, NJ 08520, United States.